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Business administration. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website ...
Crew resource management or cockpit resource management ( CRM) [1] [2] is a set of training procedures for use in environments where human error can have devastating effects. CRM is primarily used for improving aviation safety and focuses on interpersonal communication, leadership, and decision making in aircraft cockpits.
eCRM can be defined as activities to manage customer relationships by using the Internet, web browsers or other electronic touch points . The challenge hereby is to offer communication and information on the right topic, in the right amount, and at the right time that fits the customer's specific needs.
Certified reference materials ( CRMs) are 'controls' or standards used to check the quality and metrological traceability of products, to validate analytical measurement methods, or for the calibration of instruments. [1] A certified reference material is a particular form of measurement standard . Reference materials are particularly important ...
It comes from Old French comunicacion (14c., Modern French communication), from Latin communicationem (nominative communication), noun of action from past participle stem of communicare, "to share, divide out; communicate, impart, inform; join, unite, participate in," literally, "to make common", from communis".
Supplier relationship management. Supplier relationship management ( SRM) is the systematic, enterprise-wide assessment of suppliers ' strengths, performance and capabilities with respect to overall business strategy, determination of what activities to engage in with different suppliers, and planning and execution of all interactions with ...
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