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Remote controlling feature. Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. [1][2][3] It is based on the Remote Desktop Protocol (RDP). It is complemented by Get Help, a feature introduced in Windows ...
A remote access service (RAS) is any combination of hardware and software to enable the remote access tools or information that typically reside on a network of IT devices. A remote access service connects a client to a host computer, known as a remote access server. [1] The most common approach to this service is remote control of a computer ...
In September 2011, Microsoft dropped gold partner Comantra from its Microsoft Partner Network following accusations of involvement in cold-call technical-support scams. [60] However, the ease of which companies that carry out technical support scams can be launched makes it difficult to prevent tech support scams from taking place. [61]