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2. Sykes Enterprises - Wikipedia

   en.wikipedia.org/wiki/Sykes_Enterprises

   Number of employees. 61,100 [1] (2020) Sykes Enterprises, Inc. (stylized as SYKES) was an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provided business process outsourcing (BPO) services, IT consulting, and IT-enabled services, such as technical support and customer service .

3. Alvaria - Wikipedia

   en.wikipedia.org/wiki/Alvaria

   Alvaria Inc. Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts. In 2021, Aspect purchased Noble Systems Corporation; the resultant organization was ...

4. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   genesys .com. Genesys Cloud Services, Inc. ( Genesys ), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was ...

5. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

6. Microsoft takes its AI push to customer service call centers

   www.aol.com/news/microsoft-takes-ai-push...

   Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

7. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   A call center in Lakeland, Florida. Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat.