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Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
Non-conformance may be a market complaint or customer complaint or failure of machinery or a quality management system, or misinterpretation of written instructions to carry out work. The corrective and preventive action is designed by a team that includes quality assurance personnel and personnel involved in the actual observation point of non ...
Ejaz Ahmad Qureshi, Wafaqi Mohtasib (Ombudsman) of Pakistan. Parent department. President of Pakistan. Website. www .mohtasib .gov .pk. Wafaqi Mohtasib, ( Urdu: وفاقی محتسب ), also known as the Federal Ombudsman, is a governmental institution established by Presidential Order I of 1983, during the tenure of President General Zia ul Haq.
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]
Website. ptcl .com .pk. Pakistan Telecommunication Company Ltd., commonly known as PTCL ( Urdu: مشارکتِ پاکستان برائے بعیدالمواصلات (المحدود)) is the national telecommunication company in Pakistan. [1] [3] PTCL provides telephone and internet services nationwide and is the backbone for the country's ...
Bai' al inah (literally, "a loan in the form of a sale"), is a financing arrangement where the financier buys some asset from the customer on spot basis, with the price paid by the financier constituting the "loan". Subsequently, the asset is sold back to the customer who pays in installments over time, essentially "paying back the loan".
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation especially since ...
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...