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genesys .com. Genesys Cloud Services, Inc. ( Genesys ), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was ...
Microsoft Configuration Manager (ConfigMgr) is a systems management software product developed by Microsoft for managing large groups of computers providing remote control, patch management, software distribution, operating system deployment, and hardware and software inventory.
Configuration management ( CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. [1] [2] The CM process is widely used by military engineering organizations to manage changes ...
Spacewalk. Spacewalk is an open source Linux and Solaris systems management solution [buzzword] and is the upstream project for the source of Red Hat Network Satellite. Spacewalk works with RHEL, Fedora, and other RHEL derivative distributions like CentOS, Scientific Linux, etc.
A configuration management database ( CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items ). It is useful to break down configuration items into logical layers. [1] This database acts as a data warehouse for the organization and also ...
Configuration Management ( CM) is an ITIL version 2 and an IT service management ( ITSM) process that tracks all of the individual configuration items (CI) in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage ...
Genesys. Genesys may refer to: Genesys (company), a customer experience and contact center technology company. Genesys (RPG), a tabletop role-playing game released by Fantasy Flight Games in 2017. Genesys (video game), an educational video game released in 2000. Genesys (website), a portal to information about plant genetic resources for food ...
CRM services provide the ability to a company for producing, allocating, and managing requests or something made by customers. For example, call centre software, which helps to connect a customer to the manager or person who can best assist them with their existing problem, is one of the CRM abilities that can be implemented to increase efficiency.
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