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2. Resumes have changed. Here's what job seekers need to know. - AOL

   www.aol.com/finance/resumes-changed-heres-job...

   The core sections of a resume are your contact information, professional summary, work experience, and skills and education. But the number of job seekers who tack on extra sections has doubled ...

3. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

4. 13 resume phrases that will get you hired - AOL

   www.aol.com/article/2016/06/23/13-resume-phrases...

   Using these crucial words and phrases will get you noticed and get you to that interview. Here are 13 words and phrases to always include in your resume: Animals. Business. Elections ...

5. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

6. Knowledge, Skills, and Abilities - Wikipedia

   en.wikipedia.org/wiki/Knowledge,_Skills,_and...

   The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained on each job vacancy announcement. [1]

7. Skills Spotlight: Customer Service And 12 Related Jobs - AOL

   www.aol.com/2014/05/23/skills-spotlight-customer...

   Shutterstock In a world where every customer interaction is caught on camera, video, microphone or social media, it takes a special group of people to work in customer service. Rarely do they hear ...