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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
In the United States, Apple provides technical support for the iTunes Store via email; there is no phone number for issues with iTunes purchases. [40] Most customer service inquiries are handled online, via the Report a Problem link in iTunes.
In May 2005, video support was introduced to iTunes with the release of iTunes 4.8, [52] [53] though it was limited to bonus features part of album purchases. [54] The following October, Apple introduced iTunes 6, enabling support for purchasing and viewing video content purchased from the iTunes Store. [55]
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In March 2007, iTunes 7.1 added support for Windows Vista, [9] and 7.3.2 was the last Windows 2000 version. [10] Until January 16, 2008 with the 7.6 update, iTunes lacked support for 64-bit versions of Windows. iTunes is currently supported under any 64-bit version of Windows, although the iTunes executable was still 32-bit until version 12.1.
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