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2. Customer satisfaction - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction

   Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of ...

3. Net promoter score - Wikipedia

   en.wikipedia.org/wiki/Net_promoter_score

   Net promoter score. Net promoter score ( NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. [1] The NPS is a proprietary instrument developed by Fred Reichheld, who owns the registered NPS ...

4. Kano model - Wikipedia

   en.wikipedia.org/wiki/Kano_model

   The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Noriaki Kano, which classifies customer preferences into five categories. Categories [ edit ] These categories have been translated into English using various names (delighters/exciters, satisfiers, dissatisfiers, etc.), but all refer to the ...

5. Online banks vs. traditional banks: Key differences - AOL

   www.aol.com/finance/online-banks-vs-traditional...

   Customer Satisfaction with Online-Only Banks Declines—Despite Higher Interest Rates and Fewer Problems, J.D. Power. Accessed May 28, 2024. Accessed May 28, 2024. About the writer

6. Brick-and-mortar banks vs. online banks: Pros and cons - AOL

   www.aol.com/finance/brick-mortar-banks-vs-online...

   Bankrate’s latest survey found that the average rate on a savings account is only 0.58 percent, whereas you can find online banks paying nearly 10 times that amount. Likewise, with CDs, the ...

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.