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2. ClickSoftware - Wikipedia

   en.wikipedia.org/wiki/ClickSoftware

   ClickSoftware is an American technology company which offers automated mobile workforce management and service optimization solutions [buzzword] for enterprise and small businesses, both for mobile and in-house resources. [2] Since 2020, it has been a subsidiary of Salesforce. ClickSoftware coined the term service chain optimization in 1996.

3. Salesforce - Wikipedia

   en.wikipedia.org/wiki/Salesforce

   Salesforce. [1] Salesforce, Inc. is an American cloud -based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development. Founded by former Oracle executive ...

4. ServiceMax - Wikipedia

   en.wikipedia.org/wiki/ServiceMax

   ServiceMax's platform is a SaaS (Software as a Service) software running on Salesforce force.com cloud technology. [1][2][3][4][5][6] ServiceMax's cloud-based, mobile-ready field service software solution [buzzword][7] supports companies across industries to manage work orders, plan and schedule work assignments, and provide mobile technician ...

5. Salesforce beefing up field service offering with AI - AOL

   www.aol.com/news/salesforce-beefing-field...

   It calls the underlying artificial intelligence layer on the Salesforce platform Einstein. Today the company announced some enhancements to its field service offerings that take advantage of this ...

6. Salesforce CEO on robot sales agents, Microsoft's AI letdowns ...

   www.aol.com/finance/salesforce-ceo-robot-sales...

   A bounce-back quarter for Salesforce ().Shares of the SaaS company were slightly higher on Thursday after rising as much as 5% in extended trading after it bested Wall Street estimates on sales ...

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...