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Santander Bank, N. A. Santander Bank, N. A. ( / ˌsɑːntɑːnˈdɛər /) is an American bank operating as a wholly-owned subsidiary of the Spanish Santander Group. It is based in Boston and its principal market is the northeastern United States. It has $57.5 billion in deposits, operates about 650 retail banking offices and over 2,000 ATMs ...
Santander UK plc ( UK: / ˌsæntənˈdɛər, - tæn -/, US: / ˌsɑːntɑːnˈdɛər /) [3] is a British bank, wholly owned by the Spanish Santander Group. Santander UK plc manages its affairs autonomously, with its own local management team, responsible solely for its performance. Santander UK is one of the leading personal financial services ...
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Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...
Quality management system. A quality management system ( QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [1] It is expressed as the organizational goals and aspirations ...
Banco Santander S.A. doing business as Santander Group (UK: / ˌ s æ n t ən ˈ d ɛər,-t æ n-/ SAN-tən-DAIR, -tan-, US: / ˌ s ɑː n t ɑː n ˈ d ɛər / SAHN-tahn-DAIR, Spanish: [ˈbaŋko santanˈdeɾ]), is a Spanish multinational financial services company based in Madrid and Santander in Spain.
Paloma O'Shea. Ana Patricia Botín-Sanz de Sautuola O'Shea (born 4 October 1960) is a Spanish banker who has been the executive chairman of Santander Group since 2014. [1] [2] She is the fourth generation of the Botín family to hold this role. Prior to this she was chief executive officer (CEO) of Santander UK, a role she held from December ...
QA/QC is the combination of quality assurance, the process or set of processes used to measure and assure the quality of a product, and quality control, the process of ensuring products and services meet consumer expectations. "Quality assurance" is process oriented and focuses on defect prevention, while "quality control" is product oriented ...