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2. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...

3. IT infrastructure - Wikipedia

   en.wikipedia.org/wiki/IT_infrastructure

   Infrastructure Management segregated into three categories Systems Management: Any critical and important activities within the IT Infrastructure environment entail this system management. Day-to-day operations and functions such as workload automation, security issues, log management, and event will include in this category.

4. Project delivery method - Wikipedia

   en.wikipedia.org/wiki/Project_delivery_method

   Project delivery method. Project delivery methods defines the characteristics of how a construction project is designed and built and the responsibilities of the parties involved in the construction (owner, designer and contractor). [1] They are used by a construction manager who is working as an agent to the owner or by the owner itself to ...

5. Configuration management - Wikipedia

   en.wikipedia.org/wiki/Configuration_management

   Configuration management (CM) is a management process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. [1][2] The CM process is widely used by military engineering organizations to manage changes throughout ...

6. Systems development life cycle - Wikipedia

   en.wikipedia.org/wiki/Systems_development_life_cycle

   A systems development life cycle is composed of distinct work phases that are used by systems engineers and systems developers to deliver information systems.Like anything that is manufactured on an assembly line, an SDLC aims to produce high-quality systems that meet or exceed expectations, based on requirements, by delivering systems within scheduled time frames and cost estimates. [3]

7. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...