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2. Field service management - Wikipedia

   en.wikipedia.org/wiki/Field_service_management

   Field service management (FSM) refers to the management of a company's resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting, and other back-office ...

3. ServiceNow - Wikipedia

   en.wikipedia.org/wiki/ServiceNow

   ServiceNow. ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy, ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P ...

4. Service integration and management - Wikipedia

   en.wikipedia.org/wiki/Service_integration_and...

   Service integration and management. Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various ...

5. Service chain optimization - Wikipedia

   en.wikipedia.org/wiki/Service_chain_optimization

   Service chains consider the full life-cycle of service demand from early stages of forecasting, through planning, scheduling, dispatch, execution and post-analysis. Service chain optimization is closely related to the fields of workforce management and field service management ; the activity performed by field service resources is managed ...

6. Bill McDermott - Wikipedia

   en.wikipedia.org/wiki/Bill_McDermott

   Children. 2. William R. McDermott (born August 18, 1961) [1] is an American businessman and CEO of ServiceNow. Before ServiceNow, he was the CEO of the technology company SAP SE. [2][3][4][5] During his tenure as co-CEO and CEO, SAP's market value increased from $39 billion to $156 billion. [2][6] McDermott, along with Joanne Gordon, wrote a ...

7. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7 ] and also to satisfy both Customer and IT Provider objectives.