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  2. Service Excellence – Health Care - Wikipedia

    en.wikipedia.org/wiki/Service_Excellence...

    Service Excellence – Health Care. In United States healthcare, service excellence is the ability of the provider to consistently meet and manage patient expectations. Clinical excellence must be the priority for any health care system. [1] However, the best healthcare systems combine professional (clinical) service excellence with outstanding ...

  3. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

  4. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. Many organisations have already adopted AI-based chatbots to improve their customer service experience. The contact center is a central point from which all customer contacts are managed.

  5. Orderly - Wikipedia

    en.wikipedia.org/wiki/Orderly

    Orderly. In healthcare, an orderly (also known as a ward assistant, nurse assistant or healthcare assistant) is a hospital attendant whose job consists of assisting medical and nursing staff with various nursing and medical interventions. These duties are classified as routine tasks involving no risk for the patient. [1]

  6. MUSC Health University Medical Center - Wikipedia

    en.wikipedia.org/wiki/MUSC_Health_University...

    muschealth .org. MUSC Health University Medical Center is a university hospital associated with the Medical University of South Carolina, based in Charleston, South Carolina with additional sites located throughout the state. Founded in 1824 in Charleston, MUSC and MUSC Health make up the state’s only comprehensive academic health system.

  7. Healthcare in the United States - Wikipedia

    en.wikipedia.org/wiki/Healthcare_in_the_United...

    The largest increases in administrative costs were in customer service and information technology, and the largest decreases were in provider services and contracting and in general administration. The McKinsey Global Institute estimated that excess spending on "health administration and insurance" accounted for as much as 21% of the estimated ...

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