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e. Software maintenance is the modification of a software product after delivery. Software maintenance is often considered lower skilled and less rewarding than new development. As such, it is a common target for outsourcing or offshoring. Usually, the team developing the software is different from those who will be maintaining it.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Long-term support. Long-term support ( LTS) is a product lifecycle management policy in which a stable release of computer software is maintained for a longer period of time than the standard edition. The term is typically reserved for open-source software, where it describes a software edition that is supported for months or years longer than ...
The application software layer interfaces with the operating system, which in turn communicates with the hardware. The arrows indicate information flow. Software is a collection of programs and data that tell a computer how to perform specific tasks. Software often includes associated software documentation. [1]
Tiki Wiki CMS Groupware is an example of wiki software that is designed to support such features at its core. Many of the enterprise wiki applications, such as TWiki , Confluence and SharePoint , also support such features, as do open-source applications like MediaWiki and XWiki , via plugins .
Software testing is the act of checking whether software satisfies expectations. Software testing can provide objective, independent information about the quality of software and the risk of its failure to a user or sponsor. [1] Software testing can determine the correctness of software for specific scenarios, but cannot determine correctness ...
Software development is the process used to create software. Programming and maintaining the source code is the central step of this process, but it also includes conceiving the project, evaluating its feasibility, analyzing the business requirements, software design, testing, to release. Software engineering, in addition to development, also ...
Software as a service. Software as a service ( SaaS / sæs / [1]) is a form of cloud computing in which the provider offers the use of application software to a client and manages all the physical and software resources used by the application. [2] The distinguishing feature of SaaS compared to other software delivery models is that it ...