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Overview. Self-service is the practice of serving oneself, usually when purchasing items. Common examples include many gas stations, where the customer pumps their own gas rather than have an attendant do it (full service is required by law in New Jersey, urban parts of Oregon, most of Mexico, and Richmond, British Columbia, but is the exception rather than the rule elsewhere).
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Self-service technologies (SSTs) are technological interfaces allowing customers to produce services independent of involvement of direct service employee. Self service technologies are replacing many face-to-face service interactions with the intention to make service transactions more accurate, convenient and faster.
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Public service motivation. Public Service Motivation ( PSM) is an attribute of government and non-governmental organization ( NGO) employment that explains why individuals have a desire to serve the public and link their personal actions with the overall public interest. Understanding the theory and practice of PSM is important in determining ...
A self-service laundry, coin laundry, or coin wash, is a facility where clothes are washed and dried without much personalized professional help. They are known in the United Kingdom as launderettes or laundrettes, and in the United States, Canada, Australia and New Zealand as laundromats. In Texas and other parts of the south central United ...
Self-service password reset ( SSPR) is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk. It is a common feature in identity management software and often bundled in ...
A self-service checkout at a Tesco store in Poland; a barcode scanner is in the glass below the display screen; below this is a flat metal plate on which produce may be weighed; a bank card PIN pad is to the right of the display screen; and to the right is the bagging area. In self-checkout systems, the customer is typically required to: