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After about a year, my bill went up $20 without any notifications. I called customer service and said that my promo discount has ended. The representative I spoke to applied a new discount and said that my new bill will be going up only $5 instead. I received the new bill and still shows the $20 increase.
Our Cox forums are a place for our customers to get technical support for our services. We will need to address any billing concerns by email. Please feel free to email us at cox.help@cox.com . and please include your full street address to help us locate your account.
I have looked over my billing to the past 7 months and have found that even though I pay a few dollars more my bill stays the same. I will be paying $31 extra next month just to see how Cox handles the process. I also have noticed a difference in tax, fees, surcharges from (3mo) $15.82, (3mo)$14.82, and one mo $15.05.
Call in and request escalation to CAG. HAVE THE CAG, verify your Cox ID has been properly transferred from your OLD account to your NEW account.
Hello Joannpatrick48, Customers using Apple Pay must use the Cox App and an IOS device to make a payment, we are unable to process this payment type.
We would need account specifics to answer billing details, and we don't want you to post your account billing details on this platform, but you may email us at Cox.Help@cox.com with your first and last name, complete address, and the URL link to this forum comment you've shared. Another option is you may reach our Collections Department (even ...
I knew my bill pay was on auto pay and the card was good. I doubled checked on the cox website anyway and all was good. This just proves that you need to check on the Cox website or call Cox with anything dealing with billing that comes in your snail mail, email, text or from a call that you may get.
Contact Cox Communications. Page down three pages. Click the See contact info link at the bottom of the screen under Call support. A local Cox Account Services & Billing phone number will be displayed.
Shows total owed and would let me pay online, but when click on VIEW DETAILS/PDF I get message "unable to process ... try again later ..." I spent two hours on phone and with live-chat person who did not help. One suggested I restart my modem! Seriously. Gotta love how Cox makes sure you can PAY your bill but won't let you SEE it!
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. MaryF Cox Support Forums Moderator