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The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...
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A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country.
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Frank Eliason (born November 9, 1972) is an American corporate executive and author. Referred to as "the most famous customer service manager in the US, possibly the world" by BusinessWeek, [1] Eliason is best known for developing the use of social media in the practice of customer relations.