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2. Receptionist | Wikipedia

   en.wikipedia.org/wiki/Receptionist

   The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to ...

3. Front office | Wikipedia

   en.wikipedia.org/wiki/Front_office

   The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out. Staff working in the front office can also deal with simple ...

4. Hotel manager | Wikipedia

   en.wikipedia.org/wiki/Hotel_manager

   A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...

5. Night auditor | Wikipedia

   en.wikipedia.org/wiki/Night_auditor

   This includes the transactions of hotel guests and walk in clients (passants), room occupancy, income and expenses from the hotel's departments (e.g., food and beverage, rooms, gift shop). The night audit itself is an audit of the guest ledger (or front office ledger); that is, the collection of all accounts receivable for currently registered ...

6. Hotel employees share the 7 red flags to look for when ...

   www.aol.com/hotel-employees-share-7-red...

   Dimensions/Getty Images. Jones said hospitality should be a top priority at a hotel, especially when welcoming guests at check-in. "When you enter the building, it's a red flag if there are no ...

7. Property management system | Wikipedia

   en.wikipedia.org/wiki/Property_management_system

   In hotels, a property management system, also known as a PMS, is a comprehensive software application used to cover objectives like coordinating the operational functions of the front office, sales and planning, reporting etc. The system automates hotel operations like guest bookings, guest details, online reservations, posting of charges ...

8. Concierge | Wikipedia

   en.wikipedia.org/wiki/Concierge

   Concierge. A hotel concierge. A concierge (French pronunciation: [kɔ̃sjɛʁʒ] ⓘ) is an employee of a multi-tenant building, such as a hotel or apartment building, who receives guests. The concept has been applied more generally to other hospitality settings and to personal concierges who manage the errands of private clients.

9. Bellhop | Wikipedia

   en.wikipedia.org/wiki/Bellhop

   Bellhop. A bellhop (North America), or hotel porter (international), is a hotel employee who helps patrons with their luggage while checking in or out. Bellhops often wear a uniform (see bell-boy hat), like certain other page boys or doormen. This occupation is also known as a bellman and bellboy (pronunciation ⓘ) in North America.