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2. InSoft Inc. - Wikipedia

   en.wikipedia.org/wiki/InSoft_Inc.

   InSoft Inc. was an American developer of network-based communications software and multimedia software founded in 1992 in Mechanicsburg, Pennsylvania.The company’s applications included Communique, which is used for desktop collaboration and videoconferencing.

3. Earnings call - Wikipedia

   en.wikipedia.org/wiki/Earnings_call

   An earnings call is a teleconference, or webcast, in which a public company discusses the financial results of a reporting period ("earnings guidance"). The name comes from earnings per share (EPS), the bottom line number in the income statement divided by the number of shares outstanding.

4. Business telephone system - Wikipedia

   en.wikipedia.org/wiki/Business_telephone_system

   ISDN PBX systems also replaced some traditional PBXs in the 1990s, as ISDN offers features such as conference calling, call forwarding, and programmable caller ID. As of 2015, ISDN is being phased out by most major telecommunication carriers throughout Europe in favor of all-IP networks, with some expecting complete migration by 2025. [ 9 ]

5. Academic conference - Wikipedia

   en.wikipedia.org/wiki/Academic_conference

   An academic conference or scientific conference (also congress, symposium, workshop, or meeting) is an event for researchers (not necessarily academics) to present and discuss their scholarly work. Together with academic or scientific journals and preprint archives, conferences provide an important channel for exchange of information between ...

6. Voice Elements - Wikipedia

   en.wikipedia.org/wiki/Voice_Elements

   2011 Product of the Year awarded to Inventive Labs Corp for "Voice Elements with Excellent Call Progress Analysis" at TMC Internet Telephony Conference 2012 Best of Show awarded to Inventive Labs Corp for "Best Development Tool" at TMC IT Expo, Austin, Texas.

7. Call transfer - Wikipedia

   en.wikipedia.org/wiki/Call_transfer

   Tepid transfer: This involves the call center operator dialing a number and transferring the caller on to the called number without conferencing or speaking to the third party. Tepid transfer usually applies when a transfer is being made to a number where queue management has been implemented in some capacity (multiple lines or hunt groups, IVR ...