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2. Business relationship management - Wikipedia

   en.wikipedia.org/wiki/Business_relationship...

   t. e. Business Relationship Management (BRM) is viewed as a philosophy, capability, discipline, and role to evolve culture, build partnerships, drive value, and satisfy purpose. [1] BRM is distinct from enterprise relationship management and customer relationship management although it is related. It is of larger scope than a liaison who aligns ...

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

4. Harvard Business Review - Wikipedia

   en.wikipedia.org/wiki/Harvard_Business_Review

   Harvard Business Review. Harvard Business Review (HBR) [3][4] is a general management magazine [5] [6] published by Harvard Business Publishing, a not-for-profit, independent corporation that is an affiliate of Harvard Business School. HBR is published six times a year [3] and is headquartered in Brighton, Massachusetts.

5. Business process management - Wikipedia

   en.wikipedia.org/wiki/Business_process_management

   The Workflow Management Coalition, [6] BPM.com [7] and several other sources [8] use the following definition: Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the ...

6. The One Minute Manager - Wikipedia

   en.wikipedia.org/wiki/The_One_Minute_Manager

   The One Minute Manager is a short book by Ken Blanchard and Spencer Johnson. The brief volume tells a story, recounting three techniques of an effective manager: one minute goals, one minute praisings, and one minute reprimands. Each of these takes only a minute but is purportedly of lasting benefit. [1] Shortly after publication the book ...

7. Business performance management - Wikipedia

   en.wikipedia.org/wiki/Business_performance...

   Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.