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2. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   genesys .com. Genesys Cloud Services, Inc. ( Genesys ), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was ...

3. Knowledge-based systems - Wikipedia

   en.wikipedia.org/wiki/Knowledge-based_systems

   A knowledge-based system ( KBS) is a computer program that reasons and uses a knowledge base to solve complex problems. The term is broad and refers to many different kinds of systems. The one common theme that unites all knowledge based systems is an attempt to represent knowledge explicitly and a reasoning system that allows it to derive new ...

4. Knowledge engineering - Wikipedia

   en.wikipedia.org/wiki/Knowledge_engineering

   These issues led to the second approach to knowledge engineering: development of custom methodologies specifically designed to build expert systems. One of the first and most popular of such methodologies custom designed for expert systems was the Knowledge Acquisition and Documentation Structuring (KADS) methodology developed in Europe.

5. Knowledge base - Wikipedia

   en.wikipedia.org/wiki/Knowledge_base

   Knowledge base. In computer science, a knowledge base ( KB) is a set of sentences, each sentence given in a knowledge representation language, with interfaces to tell new sentences and to ask questions about what is known, where either of these interfaces might use inference. [1] It is a technology used to store complex structured data used by ...

6. Knowledge-based decision making - Wikipedia

   en.wikipedia.org/wiki/Knowledge-based_decision...

   Knowledge-Based Decision-Making ( KBDM) in management is a decision-making process [2] that uses predetermined criteria to measure and ensure the optimal outcome for a specific topic. KBDM is used to make decisions by establishing a thought process and reasoning behind a decision. [3] It gathers vital background essentials [4] to collectively ...

7. Expert system - Wikipedia

   en.wikipedia.org/wiki/Expert_system

   A Symbolics 3640 Lisp machine: an early (1984) platform for expert systems. In artificial intelligence (AI), an expert system is a computer system emulating the decision-making ability of a human expert. [1] Expert systems are designed to solve complex problems by reasoning through bodies of knowledge, represented mainly as if–then rules ...

8. Knowledge modeling - Wikipedia

   en.wikipedia.org/wiki/Knowledge_modeling

   Knowledge modeling is a process of creating a computer interpretable model of knowledge or standard specifications about a kind of process and/or about a kind of facility or product. The resulting knowledge model can only be computer interpretable when it is expressed in some knowledge representation language or data structure that enables the ...

9. Inference engine - Wikipedia

   en.wikipedia.org/wiki/Inference_engine

   Inference engine. In the field of artificial intelligence, an inference engine is a software component of an intelligent system that applies logical rules to the knowledge base to deduce new information. The first inference engines were components of expert systems. The typical expert system consisted of a knowledge base and an inference engine.