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  2. Human resources - Wikipedia

    en.wikipedia.org/wiki/Human_resources

    Trade. Business and economics portal. v. t. e. Human resources ( HR) is the set of people who make up the workforce of an organization, business sector, industry, or economy. [1] [2] A narrower concept is human capital, the knowledge and skills which the individuals command. [3] Similar terms include manpower, labor, labor-power, or personnel .

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  4. Performance appraisal - Wikipedia

    en.wikipedia.org/wiki/Performance_appraisal

    Performance appraisal. A performance appraisal, also referred to as a performance review, performance evaluation, [1] (career) development discussion, [2] or employee appraisal, sometimes shortened to "PA", [a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated.

  5. Multi-divisional form - Wikipedia

    en.wikipedia.org/wiki/Multi-divisional_form

    The M-form, or multi-divisional form, originated in the early 20th century, and was most quickly adopted and taken advantage of in the US. While it was first utilized in specific industries like the petroleum and some technology companies in the 1950s, by the 1960s many large American companies had already implemented the M-form.

  6. Functional manager - Wikipedia

    en.wikipedia.org/wiki/Functional_manager

    Functional manager. A functional manager is a person who has management authority over an organizational unit—such as a department—within a business, company, or other organization. Functional managers have ongoing responsibilities, and are not usually directly affiliated with project teams, other than ensuring that goals and objectives ...

  7. Interpersonal communication - Wikipedia

    en.wikipedia.org/wiki/Interpersonal_communication

    Facial expression, a vital part of interpersonal communication as a support for verbal communication, is replaced in this form and reflected through emojis, acronyms, etc. Most of the non-verbal aspects, such as eye contact and posture, cannot be seen through the mediated forum; hence, some feedback is lost regarding our interest level. Usually ...

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