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A public-safety answering point ( PSAP ), sometimes called a public-safety access point, is a type of call center where the public's telephone calls for first responders (such as police, fire department, or emergency medical services / ambulance) are received and handled. It takes calls from any landline, mobile phone line, or VoIP (Voice over ...
An emergency communication system ( ECS) is any system (typically computer-based) that is organized for the primary purpose of supporting one-way and two-way communication of emergency information between both individuals and groups of individuals. These systems are commonly designed to convey information over multiple types of devices, from ...
In Case of Emergency. In Case of Emergency ( ICE) is a programme designed to enable first responders, such as paramedics, firefighters, and police officers, as well as hospital personnel, to contact the next of kin of the owner of a mobile phone in order to obtain important medical or support information (the mobile phone must be unlocked and ...
Employee assistance program. An employee assistance program in the United States generally offers free and confidential assessments, short-term counseling, referrals, and follow-up services for employees. EAP counselors may also work in a consultative role with managers and supervisors to address employee and organizational challenges and needs.
The Federal Emergency Management Agency ( FEMA) is an agency of the United States Department of Homeland Security (DHS), initially created under President Jimmy Carter by Presidential Reorganization Plan No. 3 of 1978 and implemented by two Executive Orders on April 1, 1979. [1] The agency's primary purpose is to coordinate the response to a ...
Incident response team. An incident response team ( IRT) or emergency response team ( ERT) is a group of people who prepare for and respond to an emergency, such as a natural disaster or an interruption of business operations. Incident response teams are common in public service organizations as well as in other organizations, either military ...
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