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  2. IRS still has ways to go in modernizing, improving service ...

    www.aol.com/finance/irs-still-ways-modernizing...

    During the 2023 filing season alone, IRS customer service representatives spent 1.27 million hours (34% of their time) waiting to receive calls. That amounted to more than 650 staff years during ...

  3. Internal Revenue Service - Wikipedia

    en.wikipedia.org/wiki/Internal_Revenue_Service

    The Internal Revenue Service ( IRS) is the revenue service for the United States federal government, which is responsible for collecting U.S. federal taxes and administering the Internal Revenue Code, the main body of the federal statutory tax law. It is an agency of the Department of the Treasury and led by the Commissioner of Internal Revenue ...

  4. It's Tax Day. And your refund may be big this year - AOL

    www.aol.com/news/irs-quicker-answer-phone-tax...

    On this Tax Day, refunds are looking a bit bigger for taxpayers. Two out of three taxpayers expect to receive a refund. The IRS is promoting the customer service improvements the agency rolled out ...

  5. Hello IRS? How billions of dollars changed calling the tax ...

    www.aol.com/finance/hello-irs-billions-dollars...

    4,000 new customer service representatives have been hired this year alone to help the IRS in its mission to improve user experience. Is it working?

  6. Taxpayer First Act - Wikipedia

    en.wikipedia.org/wiki/Taxpayer_First_Act

    Passed the House of Representatives on June 10, 2019 ( Voice Vote) Passed the Senate on June 13, 2019 ( Voice Vote) Signed into law by President Donald Trump on July 1, 2019. The Taxpayer First Act ( Pub. L. 116–25 (text) (PDF), 133 Stat. 981, enacted July 1, 2019) is a law that makes significant reforms to the Internal Revenue Service (IRS).

  7. Customer Account Data Engine - Wikipedia

    en.wikipedia.org/wiki/Customer_Account_Data_Engine

    Customer Account Data Engine ( CADE) is the name of two Internal Revenue Service (IRS) tax processing systems, used for filing United States income tax returns. Work on the original CADE, designed to replace the Individual Master File (IMF) system, was begun in 2000 and stopped in 2009. The original CADE is in active use; for instance, in 2009 ...

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