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History. In the early 1970s, companies began to separate out software maintenance with its own team of engineers to free up software development teams from support tasks. In 1972, R. G. Canning published "The Maintenance 'Iceberg '", in which he contended that software maintenance was an extension of software development with an additional input: the existing system.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Tiki Wiki CMS Groupware is an example of wiki software that is designed to support such features at its core. Many of the enterprise wiki applications, such as TWiki , Confluence and SharePoint , also support such features, as do open-source applications like MediaWiki and XWiki , via plugins .
Long-term support. Long-term support ( LTS) is a product lifecycle management policy in which a stable release of computer software is maintained for a longer period of time than the standard edition. The term is typically reserved for open-source software, where it describes a software edition that is supported for months or years longer than ...
The application software layer interfaces with the operating system, which in turn communicates with the hardware. The arrows indicate information flow. Software is a collection of programs and data that tell a computer how to perform specific tasks. Software often includes associated software documentation. [1]
Systems development life cycle. In systems engineering, information systems and software engineering, the systems development life cycle ( SDLC ), also referred to as the application development life cycle, is a process for planning, creating, testing, and deploying an information system. [1] The SDLC concept applies to a range of hardware and ...
This FAQ answers some questions related to the technical workings of Wikipedia, including software and hardware. Note: If you're trying to get help for a specific technical problem that isn't answered by the FAQs, read Wikipedia:Troubleshooting or ask question at the technical village pump.
The software industry includes businesses for development, maintenance and publication of software that are using different business models, mainly either "license/maintenance based" (on-premises) or " Cloud based" (such as SaaS, PaaS, IaaS, MBaaS, MSaaS, DCaaS etc.). The industry also includes software services, such as training, documentation ...