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2. Add, edit or delete contacts in AOL Mail

   help.aol.com/articles/add-edit-or-delete...

   1. From AOL Mail, click the Contacts icon. 2. Click on the contact's name. 3. Click the More options icon | Edit contact. 4. Make any changes you want to the contact's info. 5. Click the Camera icon to change the contact's image. 6. Click Save.

3. Manage distribution lists in AOL Mail

   help.aol.com/articles/manage-distribution-lists...

   Create distribution lists to save time when you send emails to a group of contacts from the contacts you already have in your AOL Contacts, set up a contact list with a group of people you often send emails. For example, you email the same content to 3 friends every week. Instead, create a contact list called "Friends". Send one email to your ...

4. Use full pane contacts in AOL Mail

   help.aol.com/articles/full-pane-contacts-in-aol-mail

   1. Under Views, click Contacts. 2. Click on the contact's name. 3. Click Edit. 4. Make any changes you want to the contact's info. • Click the Camera icon to change the contact's image. 5. Click Save.

5. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

6. Add, edit, and delete contact groups in AOL Desktop Gold Mail

   help.aol.com/articles/add-edit-and-delete...

   Save yourself time when sending the same email to multiple people by creating a group of your contacts. Instead of adding each email address separately, you can email a bunch of contacts by typing your group's name in the "To" field of a new email. Once you've created a group, you can continue to add, edit, or delete contacts from it.

7. Outline of business management - Wikipedia

   en.wikipedia.org/wiki/Outline_of_business_management

   Management is the act of allocating resources to accomplish desired goals and objectives efficiently and effectively; it comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal.