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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

3. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   Loyal customers can not only give operational companies sustained revenue but also advertise for new marketers. To reinforce the reliance of customers and create additional customer sources, firms utilize CRM to maintain the relationship as the general two categories B2B (business-to-business) and B2C (business-to-customer or business-to ...

4. Relationship marketing - Wikipedia

   en.wikipedia.org/wiki/Relationship_marketing

   Relationship marketing is a form of marketing developed from direct response marketing campaigns that emphasizes customer retention and satisfaction rather than sales transactions. [1] [2] It differentiates from other forms of marketing in that it recognises the long-term value of customer relationships and extends communication beyond ...

5. Customer engagement - Wikipedia

   en.wikipedia.org/wiki/Customer_engagement

   Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. [citation needed] According to Hollebeek, Srivastava and Chen (2019, p. 166) S-D logic-Definition of customer engagement is "a customer’s motivationally driven ...

6. 5 Ways To Develop and Maintain Professional Relationships ...

   www.aol.com/5-ways-develop-maintain-professional...

   It's been over a year since the pandemic began, and the professional working landscape is vastly different from 12+ months ago. And for many workers, the changes are positive. According to ...

7. Business relations - Wikipedia

   en.wikipedia.org/wiki/Business_relations

   Business relations are connections between stakeholders in the process of businesses, such as employer – employee relationships, managers as well as outsourced business partners. The association of businesses began relationships that have been constructed through communication channels such as the likes of telephones, personal contacts, and e ...

8. 9 Best First Jobs for Remote Work That Will Land You in the ...

   www.aol.com/finance/9-best-first-jobs-remote...

   Primary duties: An account manager is typically the liaison between the staff and customers of an organization. They typically develop and maintain customer relationships, communicate progress to ...

9. Customer retention - Wikipedia

   en.wikipedia.org/wiki/Customer_retention

   Customer relationship management: Acknowledging the social and relational aspects—especially those embedded in services—it has been argued that firms can increase retention by focusing on managing customer relationships. Relationship management occurs when firms can take a longer-terms perspective, rather than a transactional perspective to ...