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The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
Consumer protection is the practice of safeguarding buyers of goods and services against unfair practices in the marketplace. It is linked to the idea of consumer rights and to the formation of consumer organizations, which help consumers make better choices and pursue complaints against businesses.
A complaint is a formal legal document that sets out the facts and legal reasons for a claim against a defendant. Learn about the structure, types, and procedures of complaints in different jurisdictions and courts.
Grievance redressal is a process of receiving and processing complaints from citizens and consumers. Learn about the types of complaints, the steps involved, the challenges and the options for organizations to implement grievance redressal.
Learn about the concept, functions, and theories of complaining, a form of communication that expresses dissatisfaction. Explore how complaining is influenced by context, social roles, and individual factors, and how it affects the complainant and the recipient.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Learn about the history and evolution of consumer rights, from four basic rights proposed by President Kennedy in 1962 to eight universal rights endorsed by the UN and Consumers International. Find out how these rights are protected by legislation, organizations and courts in different countries.
Consumer Court is a special purpose court in India that deals with consumer-related disputes, conflicts, and grievances. It provides six main rights to consumers, such as right to safety, right to information, and right to seek redressal, and follows a simple format to file a complaint.
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