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ServiceMax is a subsidiary of PTC that provides a SaaS platform for service execution management on Salesforce.com cloud technology. It serves various industries with complex, equipment-centric service needs and was acquired by GE Digital in 2017 and by PTC in 2023.
ClickSoftware is an American subsidiary of Salesforce that offers workforce management and service optimization solutions. Founded in 1997, it has acquired several companies and partnered with SAP, IBM, and other resellers and integrators.
Salesforce is an American company that provides CRM software and applications for sales, customer service, marketing, and more. Founded in 1999 by Marc Benioff, it is the world's largest enterprise software firm as of 2022 and a component of the Dow Jones Industrial Average.
Salesforce CEO Marc Benioff says his company remains as committed to profit growth and AI innovation as ever. ... But he tells me the service is a higher margin opportunity and will be priced by ...
Ultimately, Benioff envisions one billion AI agents in service by the end of fiscal year 2026. Salesforce plans to monetize its new tool by charging per conversation, utilizing a consumption-based ...
Learn about the information systems used in CRM and management that automate some sales functions. This article also covers related topics such as CRM systems, marketing information systems, and sales management best practices.
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