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Fish! Philosophy is a business technique based on the Pike Place Fish Market, aiming to create happy individuals in the workplace. It consists of four practices: choosing your attitude, play, be there, and make their day. Learn how it is applied and criticized in different contexts.
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Customer service is the assistance and advice provided by a company to its customers. It can be done in person, online, or by automated means, such as AI chatbots or IVR. Learn more about customer service metrics, strategies, and challenges.
AOL Mail offers features like news, weather, security and spam-blocking for free. You can sign up for an AOL account and access your email on the go with an app or on the web.
The eleven rules are: [1] Believe you can change the world. Work quickly, keep the tools unlocked, work whenever. Know when to work alone and when to work together. Share — tools, ideas. Trust your colleagues. No Politics. No bureaucracy. (These are ridiculous in a garage.) The customer defines a job well done. Radical ideas are not bad ideas.
Etiquette is the set of norms of personal behaviour in polite society, usually occurring in the form of an ethical code of the expected and accepted social behaviours. Learn about the origins and evolution of etiquette from ancient Egypt to modern England, and how it relates to politeness, civility, and morality.
A bouncer is a security guard who works at venues such as bars, nightclubs, casinos and concerts. Learn about the origin, functions and challenges of this occupation, as well as the different names and expressions for bouncers in various countries and cultures.
A meeting is a gathering of two or more people to discuss one or more topics, often in a formal or business setting. Learn about different types of meetings, how they are organized and regulated, and how they are studied using conversation analysis.