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Fish! Philosophy is a business technique based on the Pike Place Fish Market, aiming to create happy individuals in the workplace. It consists of four practices: choosing your attitude, play, be there, and make their day. Learn how it is applied and criticized in different contexts.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
A self-help book by Marcus Buckingham and Curt Coffman about improving employee satisfaction. The book challenges standard management thinking and advises to focus on strengths and outcomes.
Here are 10 golden rules of investing to follow to make you a more successful — and hopefully wealthy — investor. Rule No. 1 – Never lose money.
Learn the origin and variations of the motto "The customer is always right", which exhorts service staff to give a high priority to customer satisfaction. Find out how this phrase was popularised by pioneering retailers and how it has evolved over time.
Learn about the definition, dimensions, realms, and design of customer experience, the totality of customer responses during all stages of the consumption process. Find out how customer experience differs from customer service and customer satisfaction, and how it affects loyalty and brand value.
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