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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

3. List of call centre companies - Wikipedia

   en.wikipedia.org/wiki/List_of_call_centre_companies

   The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)

4. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...

5. 911 workers say centers are understaffed, struggling to hire ...

   www.aol.com/news/911-workers-centers...

   Emergency call center workers say their centers are understaffed, struggling to fill vacancies and plagued by worker burnout, according to a national survey released Tuesday. “People are not ...

6. California to tap generative AI tools to increase services ...

   www.aol.com/news/california-tap-generative-ai...

   Call center workers there took more than 660,000 calls last year. The state envisions the AI technology listening along to those calls and pulling up specific tax code information associated with ...

7. Teleperformance - Wikipedia

   en.wikipedia.org/wiki/Teleperformance

   Teleperformance USA purchased AOL's 400-employee call center in Ogden, Utah, in 2006. In 2007, Teleperformance acquired a 100% interest in Twenty4help, the European technical support leader; AllianceOne, a leading US accounts receivable management company.