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Okay we're here in QuickBooks Online and I got an inquiry regarding a deposit that QuickBooks payments made, and it is specifically this 165 dollars here for some reason QuickBooks is not recognizing this deposit automatically and just as a little of background these 165 dollars is composed of a Quickbooks payment of two hundred and sixty-nine dollars and a refund of Quickbooks payments of one hundred and four dollars, so the net amount is a receipt of one hundred and sixty-five dollars and just another little of background in case you don't know so Quickbooks payments is actually going to automatically record the payment when the customer makes a payment it will automatically be applied in Quickbooks online now what they don't tell you are that it doesn't automatically record refunds so when you process a refund in the Merchant Center through QuickBooks payments you actually have to manually record that refund receipt in QuickBooks Online ok so how are we going to solve this problem how are we going to get QuickBooks to recognize this one hundred and sixty-five dollars okay so first off we know it's composed of a payment, and it's also composed of a refund that I was told was already recorded by the business owner so what we want to do is we want to look at both of those transactions, and we want to see how they were recorded and then take it from there okay so first what we'll do is we'll look at the payment that was recorded, and we're just going to go up here to the search bar there are various ways to do this we're just going to go to up here, and we're going to click on payments from customers, and then we're going to search and here we have a list of payments and I know from some background information in the email that I received who the client is and what the applicable payment is, so we're gonna look at this payment I know this is the payment and as we can see okay, so this was a payment that was processed by QuickBooks payments by credit card okay that looks fine so when QuickBooks does that records this payment they're automatically going to deposit it to the deposited funds account, so everything here looks fine as far as I can understand, so we're going to close this and then what we're going to do is we're gonna look at the second transaction that's part of that combined deposit and that's a refund receipt and I know that it was already manually entered into QuickBooks, so we're going to find that refund and I know the amount is one hundred and four dollars, so I'm just going to go down the list and find it okay I know it's this refund and just to reiterate if you issue a refund through QuickBooks payments Merchant Center you need to make this transaction manually QuickBooks won't do it okay, so this refund was already manually recorded let's take a look and see what we have here for information okay, so it looks like the issue here is the refund is recorded to the checking account so actually what we want to do is record that to...
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