Updated June 05, 2023
An account manager is an employee that serves as the principal conduit between a client and a firm offering a product or services. The account manager looks out for the client’s interest and needs by coordinating with various internal divisions of the firm. Depending on the size of the account and the firm, account managers may work alone, or may oversee a team of people to service the client, and will report back to firm executives on progress and client satisfaction.
Salary (Median Pay)
For sales managers:
- Salary: $132,290/yr
- Hourly Rate:$63.60/hr
Source: Bureau of Labor Statistics
Duties and Responsibilities
- Develop client profile and evaluate client priorities;
- Respond to client communications;
- Interface with sales, product development divisions;
- Document client budget;
- Periodically update firm executives;
- Gather and analyze client customer data;
- Monitor trends in client’s industry; and
- Assist client with long-term strategy.
Qualifications
- Degree in business or sales experience;
- Good understanding of firm’s offerings and operations;
- Friendly personality, relationship-building skills;
- Comfort using large volume of data to analyze outcomes;
- Willingness to work occasional non-standard hours for client emergencies; and
- Budgeting and finance acumen.