ritz carlton

The Ritz-Carlton Hong Kong: Highest Hotel in the World Opens

Want to get high ... legally? No, we're not talking a Salvia trip à la Miley Cyrus, but a literal 118 stories high.

The Ritz-Carlton, Hong Kong yesterday announced the opening of their 16th property in Asia, which boasts the title of "highest hotel in the world." Located at the very top of the International Commerce Centre (ICC) in Hong Kong and occupying floors 102 to 118, the hotel takes the honors away from the current title holder in Dubai.

"The opening of this landmark hotel in Hong Kong is the culmination of many years of hard work and dedication to delivering the very best product, facilities and service in this international gateway city," said Herve Humler, president and chief operations officer of The Ritz-Carlton Hotel Company, L.L.C.

Arrival
Don't prep for a long elevator ride just yet. The hotel's arrival lobby is actually located on the ninth floor of the building, where guests will pause before being transported to floor 103, which offers panoramic views of Hong Kong and the harbor.

Gallery: The Ritz-Carlton Hong Kong

Tags: highest hotel, hong kong, hotels, luxury hotels, luxury travel, ritz carlton, ritz carlton hong kong, the ritz carlton

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Cadillac Named Customer Service Champ

by David Kiley (RSS feed) —

Filed under: Luxury Cars & Autos

Cadillac was named best automotive brand for customer service by J.D. Power and Associates, rising from the number-two spot it occupied last year.

The honor comes after the research firm measured five key customer touch points: people, presentation, process, product and price. According to GM, Cadillac's improving customer service scores are due, in part, to sales associates training with Ritz-Carlton service consultants. Cadillac partnered last year with the luxury hotelier on its first series of training programs, called "Defining Moments" aimed at elevating the customer experience.

Tags: cadillac, J.D. Power and Associates Customer Service, ritz carlton

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Best Luxury Valentine's Day Spa Packages & Treatments

by McLean Robbins (RSS feed) —

Filed under: Luxury Travel & Hotels, Spas

The Spa at Norwich Inn Valentines Day Spa Package Having a romantic Valentine's Day doesn't necessarily mean you need to have a special someone in your life. Why not show yourself some love ... at the spa on this most romantic of holidays? We've tracked down spa treatments from coast to coast (and beyond) to come up with our favorite Valentine's Day spa packages and treatments for romance and romance-lovers alike.

"Sweetheart" Scrub & Massage at Spa Desert Springs
What better way to say "I love you" or "UR G8" than with the quintessential Valentine's Day candy, Necco Candy Hearts? Palm Desert's JW Marriott Desert Springs Resort & Spa is offering a Sweetheart Sugar Scrub and Sweetheart Valentine Massage, both scented with the smell of candy hearts, featuring notes of orange, vanilla and blueberry. Afterwards, unwind in the 38,000 square foot spa, the largest in Southern California. Both treatments are 60 minutes and $135.

Vanilla and Caramel Delight at The Spa at Norwich Inn
Whoever said Valentine's Day had to be just about chocolate and Champagne obviously hasn't tried this deluxe treatment. The famed Connecticut spa (which also has an outpost at Foxwoods resort and casino) is offering a Caramel Delight Facial for their holiday visitors. Vanilla helps lessen skin's hypersensitivity and reactions to environmental elements, while caramel leaves skin smooth and improves its tone. As a take-home gift, you'll enjoy the spa's Caramel serum to help maintain the effects of the treatment. Prefer something a bit "spicier"? They're also offering a selection of Chocolate and Chocolate-Gingerbread treatments. The facial is 50 minutes and $125.

Strawberries, Champagne & Chocolate at The Sports Club/LA
Finally, a spa treatment that's both luxurious and affordable. This month's seasonal specials at Sports Club/LA (locations across the country) are a Chocolate Indulgence Body Wrap, which begins with a Chocolate Crème Mineral Mask with soothing scalp massage and foot reflexology before application of a cocoa-scented lotion to leave skin smooth and supple. Need some face time? How about a Strawberry Champagne Facial, which uses the power of vinotherapy and the antioxidants to leave skin smooth, supple and refreshed? Both treatments are 50 minutes and just $99. Want to spa with a friend? Inquire about combining these into couples packages that include Champagne and strawberries.

Tags: barcelona, champagne, chocolate, ritz carlton, rock resorts, romance, spa at norwich inn, sports club la, vail, valentines day, valentines day spa packages, vinotherapy

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The Ritz-Carlton Introduces First-Ever Guest Rewards Program

by McLean Robbins (RSS feed) —

Filed under: Luxury Travel & Hotels

Starting immediately, The Ritz-Carlton Hotel Company, L.L.C. is offering frequent guests access to its first-ever loyalty program, aptly titled The Ritz-Carlton Rewards.

"No other luxury hotel company comes close to providing such a full range of opportunities to earn and redeem points and experience some truly exceptional and exotic adventures," said Herve Humler, president and chief operating officer, The Ritz-Carlton Hotel Company. "This is just the beginning. We will continue to add global partners offering our members the very best in customized and one-of-a-kind memorable experiences."

The Ritz-Carlton Rewards' partners plan to offer unique access available only to members, including Abercrombie & Kent members-only tours in locations such as China, Turkey and Egypt; special customer events and a half-day personal shopping experience with fashion experts at Neiman Marcus and Bergdorf Goodman featuring a private consultation, fashion presentation, lunch, facial and make-up application and the opportunity to redeem points toward wedding gowns and other select products from the world of celebrated designer Vera Wang.

Another special opportunity for members will be four-day photography workshops with National Geographic's renowned photographers at Ritz-Carlton hotels and resorts in locations such as San Francisco and Miami. Members will also be able to redeem points for flights on 30 of the world's major airlines and luxury cruise lines, including Crystal Cruises, The Yachts of Seabourn and Silversea.

Membership will be complimentary. Guests can register online, at any Ritz-Carlton hotel or via the phone reservation or guest services lines.

Tags: loyalty, ritz carlton, ritz carlton rewards, ritz-carlton

Ritz-Carlton Plans First Kosher Hotel

by Deidre Woollard (RSS feed) —

The latest Ritz-Carlton will be in Herzliya, Israel, located just north of Tel Aviv on the Mediterranean Sea marks a first for the luxury hotel chain, it's the first kosher Ritz-Carlton. The property features a Ritz-Carlton hotel with the top six floors dedicated to The Residences at The Ritz-Carlton. The project is being developed by Tidhar Group and Adi's Marina, and represents an investment of approximately $160 million. Architect Rani Ziss, who worked on the renovation of the Plaza in New York City designed the project and Studio Gaia, a New York-based interior design firm is creating an elegant seaside retreat.

The project overlooks the Herzliya Marina and has approximately 80 luxury vacation residences, everything from studios to large penthouses. Residences owners will have access to the hotel's five-star facilities and amenities which will include the rooftop outdoor pool, spa and fitness center. The property will be outfitted with Shabbat elevators and a fully equipped upscale kosher restaurant. The project is scheduled to be completed at the end of 2012.

Tags: herzliya, hotel development, israel, new hotel, new hotels, ritz carlton, ritz-carlton

Lucky Ducks: DC welcomes its newest VIDs

by McLean Robbins (RSS feed) —

Filed under: Luxury Travel & Hotels, Pets

It's not everyday that one can claim to have been born at The Ritz-Carlton. For the sixth year in a row, Mother Ritzy Duck has returned to The Rtiz-Carlton, Georgetown, to honor her standing reservation and lay her precious eggs. Just in time for Mother's Day, seven bouncing baby ducklings were born, each deemed healthy by a local wildlife expert.

This year, "Ritzy" the VID (Very Important Duck) opted for a tall planter, located in the hotel's courtyard area off the main lobby. Hotel Security provided 24-hour service and offered velvet ropes and stanchions to keep curious guests at bay.

To ease Mama Ritzy's concerns during pregnancy, the hotel's "Just Ducky" Concierge issued a standard operating procedure to hotel staff - as per Ritzy's preferences, she was to enjoy only Ritz-Carlton bottled water and absolutely no "people food" to ensure that her figure would remain slim and healthy. During her daily lunch walks and swims with "Baby Daddy Duck," Ritzy's nest was monitored by a security camera and extra staffer. During the final days before hatching, Ritzy opted to enjoy gourmet organic duck pellets to ensure that she could rest in comfort as well as have food for her new ducklings at the ready.

When Ritzy and her ducklings are ready to leave the nest, they will enjoy red carpet treatment - a specially-designed duck crate will be placed into one of the hotel's private sedans for transportation to her permanent home in a nearby park.

To honor Ritzy's delivery, the staff at the hotel bar, Degrees Bar & Lounge, brought back her signature cocktail - The Duck Duck Goose - made with Grey Goose L'orange, pineapple juice and a splash each of grenadine and Sprite. And, out of respect for the nesting mother, the hotel has also opted to temporarily remove all duck-based menu items from the restaurants.

Tags: dc, ducks, georgetown, MothersDay, ritz carlton, washington dc

BMW Deal Makes Ritz Naples Even Better

by Tom Johansmeyer (RSS feed) —

Filed under: Luxury Travel & Hotels

I don't know about you, but I never need an extra reason to visit the Ritz-Carlton Naples Resorts. I'm not a golfer, so I can't speak with authority about the courses. But, they looked incredible. The spa, on the other hand, I experienced directly, and it continues to be among my favorites. Well, through April 29, 2010, there's another perk. Guests of both the beach and golf resorts will have access to eight BMWs and one MINI convertible. The cars will be available for complimentary use through the BMW/Ritz-Carlton Driving Tour.

Guests will have access to the cars from half an hour to up to three hours, based on availability, from 9 AM to 6 M every day. If you have restaurant plans that take you off-property, you can arrange to pick up the keys to one of the BMWs by 5:30 PM and return the car by 11 PM. To make a reservation, stop by or call the BMW/Ritz-Carlton Driving Tour desk at either the golf or beach resort. Making a reservation a week in advance is a smart move.

Tags: beach, beaches, bmw, florida, golf, golfer, golfers, golfing, hotel, hotel deals, hotels, resort, resorts, ritz, ritz carlton, ritz-carlton

Irish Governments May Wind up in the Luxury Business

by Tom Johansmeyer (RSS feed) —

Filed under: Luxury Travel & Hotels

Three high-profile London hotels could wind up in the hands of the government soon. The Berkeley, Claridges and Connaught, all owned by Maybourne Hotel Group, are at risk of being controlled by the National Asset Management Agency (NAMA), due to the terms of a €16 billion loan. And, there wil probably be more.

In Ireland, five hotels could fall victim to the impact of economic woes on their developers. Loans totaling €80 billion could push the prestigious hotels – the Shelbourne, K-Club, Ritz-Carlton Wicklow, Radisson and G Hotel in Galway – into the hands of the state. Even if the loans don't go into default, the fact that they used government relief could push control to NAMA.

Depending on how the situation unfolds, NAMA could become one of the largest hotel owners in the world, a dicey proposition for the properties given the agency's lack hospitality experience. There's a shot that 100 hotels could find their way to NAMA's portfolio according to the Irish Hotel Foundation, and others in the industry put the potential at double that amount. The problem is that these assets aren't easy to manage.

Some of the properties that could wind up in NAMA's hands fall distinctly into the luxury sector. The lowest priced hotel in the Maybourne Group comes in at €643 a night (for the Berkeley). At the Connaught, you could wind up dropping more than £8,000 a night. Given the stakes involved, some the developers will be kept on to manage the new properties, though there are cases where NAMA will bring in a new team.

Source

Tags: hotel, hotels, ireland, london, luxury hotel, luxury hotels, radisson, RadissonHotelsAndResorts, ritz, ritz carlton, ritz-carlton

Readers' Choice Award Nominees for Best in Winter Travel

by Carrie Coolidge (RSS feed) —

Filed under: Luxury Travel & Hotels

Best Caribbean Cruises
Each of finalists for the Readers' Choice for the Best Caribbean Cruse offers the ultimate in luxury. One features a ship that cost $800 million to build, measures 1,132 feet in length and is outfitted with the latest and most modern amenities, including a pool with a retractable dome. Another offers all-suite, all-balcony ships and the must inclusive ultra-luxury experience with everything included in the fare, including air, gratuities and unlimited shore excursions. The third nominee is perfect for anyone seeking an exclusive experience on a smaller ship while the fourth nominee bills itself as the world's best upper premium cruise line. Finally, there's a nominee known for the feng shui-inspired elegance of its ships as well as the rich cultural activities for its passengers.

Crystal Cruises
Cunard Cruise Lines
Oceania
Regent
Silversea

Best City Hotels
Nominees for Readers' Choice for Best City Hotel include one considered to be the most glamorous in all of London that has been the destination of choice by Kings and Queens alike, not to mention a smattering of Hollywood stars. Another, designed by world-renowned architect, I.M. Pei, rises high above Manhattan offering stunning views. The third nominee is a historic hotel that is only a few short steps away from the Champs-Elysées in Paris. Another nominee, also in Paris, is a breathtakingly beautiful property that was originally a palace commissioned by Louis XV. The final nominee is a tranquil, lush getaway amid gorgeous manicured gardens in Venice, accessible only by boat.

Claridge's, London
Four Seasons, New York
Four Seasons George V, Paris
Hotel Cipriani
Hôtel de Crillon, Paris

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Did Tom Clancy Pick Up A Huge Baltimore Condo?

by Deidre Woollard (RSS feed) —

Filed under: Real Estate Developments

Baltimore is buzzing over a big sale at the Ritz-Carlton Residences in Baltimore. A penthouse condo in the pricey project has sold for $12.6 million making it the largest condo deal at the project and in the city. Rumor has it that the buyer may be best selling author and part owner of the Orioles baseball team Tom Clancy. Clancy has created a suspense thriller empire that includes many books including the Jack Ryan series as well as a line of Clancy-branded video games.

The apartment is actually three combined penthouse units which equal nearly 12,000 square feet of space with four bedrooms, six balconies, a home theater and three semi-private elevators.

The announcement of the sale follows the recent news that a man had sued the developer of Baltimore's Ritz-Carlton Residences to get back the return of the nearly $1.1 million deposit he put down on three units there. In the suit he claimed that the representatives of the project's developers told him that he could buy the units at a special price and resell them without ever going through a closing. But on November 12, his lawyers filed a notice with the court that they are dismissing the case without prejudice. Sales have been slow at the project, since it opened in 2008, 22 out of 191 units have been sold.

Source

Tags: baltimore, celebrity real estate, CelebrityRealEstate, ritz carlton, RitzCarlton, tom clancy, TomClancy

4 Fabulous Hotels That Keep it Green

by Alison Wellner (RSS feed) —

Filed under: Luxury Travel & Hotels, Green

I have to confess that I have a lot of cynicism about hotels and their efforts to help the environment. There's hardly a hotel that I visit that doesn't give me the opportunity to save the earth by opting not to have my sheets and towels replaced, which does indeed save on water and detergent, but, I know it also saves the hotel serious dollars. Don't get me wrong, I'm not against win-win situations, I'm just not getting too many green good vibes if doing less laundry is the only earth-friendly step that a hotel takes.

In fairness, it's often hard for a guest to tell what a hotel is doing for the environment, because most of the heavy lifting comes behind the scenes -- in the hotel's construction, energy supplies and so on. Here are a few fabulous properties that are also doing right by the planet, in ways you might not recognize.

The Nines in Portland, Oregon. In the renovation of this hotel from its previous life as a department store, 90 percent of construction waste was diverted from landfills for reuse or recycling. In addition, housekeeping employs green cleaning products and the hotel gets 100 percent of its energy from renewable sources including wind power and carbon offsets.
The Westin Riverfront Beaver Creek, Colorado: This hotel just received Silver LEED certification, and it's saving energy in a variety of ways, including a building control system that allows the front desk to adjust the temperature in guest rooms so unoccupied rooms aren't heated or cooled unnecessarily. The hotel also donated a 5 acre zone along the Eagle river as a permanent public open space.
The Ritz Carlton Highlands, North Lake Tahoe: This soon-to-open hotel was built with environmental factors in mind, from careful site planning designed to spare as many trees as possible, to the introduction of underground parking, which reduces the use of asphalt, allowing snow melt and rain to return to the water table. What's more, Northstar Resort, which the Ritz is a part of, is the first ski resort to be entirely LEED certified.
Harbor View, Martha's Vineyard. One of the most luxurious places to stay on Martha's Vineyard also has a serious commitment to the environment, from its use of low-flow plumbing, to energy efficient appliances, to an active recycling program that includes replacing the distribution of plastic water bottles with reusable water bottles and water stations.

Tags: blogactionday, green, green hotels, GreenHotels, harbor view, HarborView, hotels, marthas vineyard, MarthasVineyard, nines hotel, NinesHotel, ritz carlton, RitzCarlton, westin hotel, WestinHotel

Ritz-Carlton Atlanta Celebrates Its 25th With Redesigned Foyer, Lobby & Lounge

by Lisa Palladino (RSS feed) —

Filed under: Luxury Travel & Hotels, Services

Ritz-Carlton Atlanta Celebrates Its 25th With Redesigned Foyer, Lobby & Lumen Lounge

The Ritz-Carlton, Atlanta marked its 25th anniversary with a complete redesign of the entrance foyers, lobby, and lobby bar, now named Lumen, which features exotic, sophisticated edible cocktails, a Lumen signature cocktail, and art-themed cocktails.

The new interiors feature well-known, traditional elements transposed in an updated way, such as a Chippendale Mahogany sideboard refinished in a hand-applied gilded platinum tone; sheer shrouds wrapped around the hotel's crystal chandeliers; and accent chairs graced with damask patterns in oversized formats.

Lumen underwent a great change. The lounge, so named for its many light effects, now greets guests with crystal chandeliers that glow red at night; seven-foot tall custom settees covered in midnight blue mohair, complete with their beaded sconces; a bar cabinet that glows blue in the evening; mirror-polished, handspun metal tables custom-designed by Brad Oldham (brother to designer Todd); beaded corkscrew floor lamps; and a custom-designed, under-lit onyx-topped communal-styled table seating up to eight.

My friend Nancy is scheduled to speak at a meeting being held at this Ritz, and I can't wait to hear what she thinks of the new spaces. See the gallery for before and after shots.

Gallery: Ritz-Carlton Atlanta Redesigned Foyer, Lobby & Lumen Lounge

Tags: atlanta, hotels, redesign, ritz carlton, Ritz-Carlton, RitzCarlton, travel

Learn to Ski or Board in North Lake Tahoe this Winter

by Alison Wellner (RSS feed) —

Filed under: Luxury Travel & Hotels, Sports

Well, I might as well confess: I am not grace personified on the slopes. Forget snowboarding, my goal is (and has been) to navigate a green slope all by myself before I turn 40. If you're similarly situated -- and glare at impossibly skilled children as they schuss past you -- make your plans to visit North Lake Tahoe this winter. On December 12th-13th, it's the 10th Annual Learn to Ski and Board Weekend. It's a bargain at $25, and includes all-day beginner lift ticket, group lesson and gear rental at the area's nine resorts, including Alpine Meadows, Boreal Mountain Resort, Diamond Peak, Granlibakken, Homewood Mountain Resort, Mt. Rose-Ski Tahoe, Northstar-at-Tahoe, Squaw Valley USA and Sugar Bowl.

I had my annual ski lesson -- yes, only one a year, which may be why I've yet to really learn -- in South Lake Tahoe this year, at Heavenly, which was worth it for the view and the excellent lunch on the top and the itsy-bit of progress I made. If you need more incentive to visit the area this year, a new Ritz Carlton will be opening up at Northstar this season.

Tags: ritz carlton, ritz-carlton, RitzCarlton, skiing, tahoe

At The Ritz Carlton, Half Moon Bay, a Recession Special for Golfers

by Paul Rogers (RSS feed) —

Filed under: Luxury Travel & Hotels, Sports

Pebble Beach will always reign supreme among California resorts, and deservedly so, but at $500 for a round of golf its rates aren't exactly recession-friendly. If you're looking for a more affordable golf getaway on the Pacific Coast, consider this: The Ritz-Carlton, Half Moon Bay, an award-winning clifftop retreat 45 minutes south of San Francisco, is offering an unlimited stay-and-play package through year's end.

For a nightly rate of $399 for one player or $519 for two--a savings of $250–$500 per day--guests can play as many holes as they choose on the resort's two 18-hole courses. The Old Course, co-designed by Arnold Palmer, is an American parkland-style layout that finishes in dramatic fashion, with a par four that skirts the edge of a bluff. The newer Ocean Course, featuring more seaside holes and open expanses, draws its inspiration from the great windswept Scottish links; as testament to its character, it hosted a local qualifier for this year's U.S. Open.

In addition to golf, the special offer also includes complimentary valet parking and access to the hotel's spa, known for its co-ed Roman mineral bath.

Gallery: The Ritz-Carlton, Half Moon Bay

Tags: Golf, Half Moon Bay, HalfMoonBay, Ritz Carlton, RitzCarlton

Ritz-Carlton's "Peace of Mind" & "Reconnect" Vacation Packages

by Lisa Palladino (RSS feed) —

Filed under: Dining, Luxury Travel & Hotels, Services

Summer will be here soon, and if you have not yet planned a vacation, now's the time. Here's an idea: The Ritz-Carlton, a name synonymous with luxury accommodations, just introduced two vacation packages made to create memories with "a selection of offerings that are not just about spending less, but experiencing more." The "Peace of Mind" or "Reconnect" packages are available in city and resort locations in the United States as well as abroad.

The Peace of Mind package includes accommodations, daily breakfast for two, Internet, local calls, parking and up to three complimentary nights The Ritz Kids special activities program is available for two youngsters. The Reconnect package includes accommodations and a credit to spend within the hotel. The range of value-added options are for travel between now and September 30, 2009.

Tags: package deals, PackageDeals, resorts, Ritz Carlton, Ritz-Carlton, RitzCarlton, travel, vacation

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