j.d. power

Five Luxe Car Brands Cited By J.D. Power as Service "Champions."

Five luxury automobile brands were in the top 40 brands ranked by J.D. Power and Associates in its annual Customer Service Champions report.

Jaguar, Lexus, Cadillac, Mercedes-Benz, Lincoln all made the list. They were joined by two other luxury brands: hoteliers Four Seasons and Ritz Carlton.

Non luxe brands included in the top 40 were Zappos.com, Enterprise Rent-A-Car and retailer Cabelas.

Brands that receive the J.D. Power Customer Service Champions designation are among the top 5 percent of more than 800 evaluated brands, based on their performance in five key areas identified as the J.D. Power 5 Ps: People, Presentation, Price, Product and Process.

Tags: cadillac, four seasons, j.d. power, jaguar, lincoln, mercedes-benz, ritz-carlton, zappos