Filed under: Luxury Travel & Hotels
The Plaza is offering iPads in each of its guest rooms and suites. The program, which launched in January, makes the landmark hotel on Central Park South the first hotel in the world to provide guests services and room controls using iPads and Intelity's ICE (Interactive Customer Experience) software to all of its guests.
The Plaza's iPads feature a multimedia video welcome and provide guests easy, touch screen access to control their entire hotel experience. At the touch of a screen, guests are able to order room service, make restaurant reservations, communicate directly with the concierge, request wake-up calls, explore NYC destination guides, and even check airline schedules and print boarding passes (which are promptly delivered to their room). Guests can even use the iPad to control the lights in their room as well as the heat and air conditioning systems.
"Before in the guest rooms, we had another digital panel that controlled the lights, the temperature and some guest services," Shane Krige, general manager of The Plaza explained to Luxist. "But it wasn't sophisticated enough for what we wanted to do. So we teamed up with Intelity to devise the software for the program."