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Delta Sends Customer Service Reps to 'Charm School' {AOL Travel News}

Mar 14th 2011 8:52PM Customer service requires more than "charm". Charm oftens turns into pandering with the exact opposite result. Customer service reps need tools and answers, not just charm. Trust me, it's a lesson my company, The Mithra Group, explains to hotels and hospitality companies every day!

Luxury Family Vacations {AOL Travel News}

Dec 30th 2010 5:33PM Kids love a real ranch experience -- cowboy cookouts, riding lessons, animal care, junior rodeos, square dancing, ghost stories, and lots of wide open spaces. Check out www.top50ranches.com Details info to make choosing the right ranch super easy.

Where Would You Rent a Vacation Home? {AOL Hot Searches}

Jun 24th 2007 9:34PM Rented a cool house in the California Wine Country with a group of friends - we had a ball. The company even arranged to get us into closed to the public wineries. We sipped and ate till we burst. Check them out at www.beautiful-places.com
Arlene

Head to Bordeaux for En Primeur {Luxist}

Feb 12th 2007 4:09PM Date correction: the En Preneur package is available from March 31-April 6. Lots of other epicurean excursions and fabulous homes available in Napa/Sonoma.
Arlene

  • Arlene Winnick
  • Member Since Feb 12th, 2007

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