Recent Comments:
Luxist Giveaway: A Year of Premium Return Protection Service and a $500 AmEx Gift Card {Luxist}
Dec 14th 2010 6:10PM nice contest
New Rolls-Royce Ghost Gets 563 hp turbo V12, sub-5 second 0-60! {Luxist}
Jul 30th 2009 7:11PM Hi John,
Like I said in my post, It is something that I heard. Did Henry Royce say it himself? I don't know. I would have to do further research. I know that when I heard this, it was in regards to the cars and engines that he made himself and not the cars after his death. I think I first heard this on a RR doc and history show.
Hurting Luxury Watch Companies Finally Discover Their Sales People Stink {Luxist}
Jul 30th 2009 4:28PM -Ariel
Hi, I always love your posts on this site. Anyway I do have a story of a shopping experience that I had about 3 years ago, and yes this snootyness is on all aspects of the luxury sector. I am really into luxury writing pens. So one day I went to a mall which is about 2 and a half hours away from where I live. I went there to visit the Montblanc Boutique that they have there because I was interested in purchasing a new edition pen. Lets just say that I didn't feel welcomed. I was walking around looking at the display cases alone and when I asked a question on a lifestyle accesory, all I got was blank stares. They were acting like they were above me because they work there of all places! Since I am an avid collector, I played with them and asked them further questions and again got more blank stares in which I then started answering my own questions and they then got there cataloges out and checked on what I was saying and proved that everything that I was saying was 100% correct. They were acting like they were all mighty and cream of the crop, yet I knew more about there product than they did.
On a seperate note, I went back there to this same store a year and a half ago with my mom because she really wanted to get the new womens perfume that had just come out at the time. We are there and the salelady with an ugly sounding accent, I don't know if they think that actually helps with selling something, because to me it turns me away. Anyway she was sitting there lying to my moms face saying that they were out of stock and that was the last bottle left. They also said that it was going to be discontinued. She lyed up a storm to get this sale. Funny thing is we bought it anyways because she really wanted it anyways. My sister was with us on the trip but in a different store at the time. We sent her in there about 2 hours later asking for the same perfume. Funny they had plenty when she got there even though my mom bought the last discontinued one.
To end this, when you are a salesperson selling high end luxury merchandise, you need to be honest and helpful to everyone. Money and a sale is the same from anyone and anywhere that it comes from. Lots of people will first go in to browse and compare before they make their final decision and come back to your store with their money to make that purchase. The key here is to make sure they come back to your store and if you are nice to them and helpful without judgement, they will. If you are snooty, then no customer.
The John Walker Launched In Singapore {Luxist}
Jul 30th 2009 4:03PM Definatly a showpiece!
Retro-Cool Bugatti Stratos Concept {Luxist}
Jul 29th 2009 8:23PM This car looks like a souped up version of the 1938 phantom corsair. A really cool design here though. Check out the link and see it you see what I mean.
http://www.conceptcarz.com/vehicle/z14381/Phantom_Corsair.aspx
New Rolls-Royce Ghost Gets 563 hp turbo V12, sub-5 second 0-60! {Luxist}
Jul 29th 2009 7:30PM It has also been said that when Henry Royce was making the Rolls Royce engines, that they could last 100 years without a single problem. Now thats how you build a car company marque.
Sad thing about business though is that once the originators of a company either pass on, sell, or even loose their buisness, the product can never truly be the same. Even though you have the same name and maybe even style, the heart and pride seem to go. Building something from the ground up takes dedication, hard work and pride to always keep reaching for better. Buying something just takes money.
