New Service Outs Hotel Towel Stealers

by Deidre Woollard (RSS feed)
Sep 13th 2010 at 11:01PM

Hotel guests have plenty of places to register their displeasure with a stay but now hotels and other resorts in the UK have their own recourse, a new database called GuestScan that launches this week. Around 10,000 hotels and B&Bs are expected to sign up to for the subscription-based database which will let hotels check out guests before they get to the hotel. The information in the database will show infractions like stealing towels, breaking things and general bad behavior. Businessman British businessman Neil Campbell came up with the idea after a friend who owned a B&B suffered a "visitor from hell". The service is launching in the UK and offenders can stay on the list for two to four years. Those who find themselves on the list have the right to appeal.

Tags: guestscan, hotel guest, hotel guest behavior, hotels

Filed under: Services

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Reader Comments (Page 1 of 1)

Doug Sep 14th 2010 12:04AM

Finally something to protect the hotel owners from nightmare guests. Thank you GuestScan

notkidding Sep 14th 2010 8:46AM

and help keep costs down for the rest of us.

reallytorkedoff Sep 14th 2010 9:55PM

It sounds like a great idea, but what if someone accidentally (or intentionally) puts your name in the database as a problem guest?

How good is their appeals process and what laws apply?

Lawyers are going to love this the first time someone is denied a room. If it interferes with your reputation or causes you to lose money, it could be actionable.

Or do libel laws even come into play? Should the hotels be required to provide.evidence?