Leading Hotels Of The World Promotion Stumbles

by Deidre Woollard (RSS feed)
Oct 2nd 2008 at 8:02PM

On October 1 I heard from a couple commenters that the Leading Hotels of the World promotion that offered luxury hotels rooms for just $19.28 (to celebrate their 80th anniversary) was a bust. Commenters complained of not being able to log in and secure their discount rooms. It seems they were not alone. The company has issued a press release apologizing for the situation, citing the overwhelming response to the promotion as being a factor in the website error. They have confirmed that everyone who pre-registered for the promotion is currently being contacted by email and will be sent a form which will allow them to re-attempt to secure reservations at the promotional $19.28 rate via email.

But then that plan fell through too. The promotional website now has a message that says in part that "although our original back-up plan provided a viable solution for the 150,000 people who were registered, it was met with some confusion over submission procedures and timing. In addition, we have become increasingly concerned that a large number of non-registered respondents plan to submit forms which would inundate the system and greatly diminish your chances of securing a USD 19.28 rate."

What next? The company says they are working on another solution that will be fair for those who registered and they will email details on this next week.

Tags: hotels, leading hotels of the world, LeadingHotelsOfTheWorld, promotion

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Reader Comments (Page 1 of 1)

Ignacio Oct 3rd 2008 8:19AM

Even, in companies like LHW, some plans are not accurately coordinated. However, they will know how sort out the situation. I do not think LHW reputation will be affected blunt. Regards from Barcelona

just me Oct 3rd 2008 3:23PM

What a nightmare for them. Reminds me of when some million dollar win prize was offered if you could spell you name with difficult to find letters or something, then the promoters realized that some names are only constanants (sp?), like "Ng" and they invalidated the competition. Okay, my story doesn't make the most sense, but I think you can get it.

Fouilleron Oct 7th 2008 7:37AM

The Leading Hotels promotion (19.28 USD per night) was a big joke.
In a well managed company,you fire the people in charge of the opération
I am waiting their compensation !!!