How Far Will a 5 Star Hotel Go to Keep a Guest Happy?

by Rigel Celeste (RSS feed)
Sep 5th 2007 at 8:03AM

Five star hotels don't get that rating simply by having the highest thread count sheets and gourmet room service meals, they will bend over backwards (literally if need be) to keep their guests happy. So that begs the question: how far will they actually go for a client?

It might surprise you. From sending staff to get iPhone training at a local apple store (so they can help a guest learn to work hers) to last minute damage control and orchestration of a wedding proposal involving a hot air balloon, they really will do it all. Read about more crazy stories here, and if you have any of your own please share!

Tags: 5 star, 5Star, concierge, concierges, five star, FiveStar, hotel, hotels, service, star, stars