Whatever/Whenever at W Hotels

by Nicole Weston (RSS feed)
Apr 19th 2006 at 11:33AM

Beginning this week, W Hotels is relaunching its Whatever/Whenever campaign. The hotels will offer five brand new services in addition to the existing "Whatever/Whenever" button on hotel phones that would allow a guest to make a request easily. The new services are:

Text messaging, which the hotels will use to alert guests when their rooms are ready, a package has arrived, etc. Guests can also text reservations and other requests to the hotel, which will pay for all W-related texts on guests' phone bills.

Wake up call options including inspirational messages and calls to cell phones, rather than room phones

A pillow menu, with three different pillow types for optimum comfort

Door-to-door package and luggage delivery, so guests don't have to travel with their bags in airports or anywhere else

Take-along prepared meals, specifically for guests who will be flying, since so many airlines have eliminated meal service. They will also print boarding passes and supply their own small version of an in-flight magazine for entertainment.

Tags: hotel, hotels, luxury, service, services, w, w hotel, whatever/whenever