Hermes Apologizes to Oprah

We've been following this Oprah story with interest. Apparently, the Hermés store in Paris made the mistake of turning away talk show queen Oprah from their store last week when she tried to go in to buy a watch. The excuse being given is that the store was closed  for a public relations event.  In a statement, the store said that Hermes regrets the incident and "apologizes for any offense taken due to such circumstances." Oprah is calling it her "crash moment" (the name is taken from the recent movie that touches on racism in Los Angeles).  Oprah did show up fifteen minutes after the store had closed but admittedly she is a big customer (she is a huge fan of their ultra-pricey Birkin bags).  Who's in the right here? Should the store have opened its door or is Oprah being a prima donna?