I stayed at the Cosmopolitan Hotel while in Toronto for the film festival. In short, it is simply the worst hotel at which I've ever been a guest.
The suite was tiny, the bed (for two adults) only full-sized, the linens, uncomfortable and crunchy. There was no bathtub, only a shower with not-hot-enough water and no pressure. Even the toilet tissue was cheap and rough. There was no storage for our clothing and toiletries, but plenty of cabinet space for pots and pans in the kitchenette (???).
But, most disappointing of all, the service was atrocious. On the few occasions when I asked for anything (ice, my bags brought up) I not only waited for 40-60 minutes, but was told how the staff "had a lot on their plate" as a reason for the unacceptable delay.
There is no food service in this hotel. None. The "fitness center" is a tiny room with one treadmill, one eliptical trainer, one recumbent bike and a few weights. There is faulty AC in the already close space. Awful.
Nothing works propertly. It wasn't unusual to wait for an elevator, while it bounced from lower floors to upper floors, never returning to the lobby or the floor from which we called. The cable went out one day and when I called to find out how long it would take to fix, I was informed that the outtage "was much more inconvenient for the staff" than it was for me.
When my tiny bottles of Bulgari shampoo and conditioner ran out, I was told that they were one to a customer, and given Neutrogena in their stead. Nice.
We paid over 300 a night for this.
Just thought you'd like to know.

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