Cosmopolitan Hotel Toronto Opens

by Deidre Woollard (RSS feed)
Jun 8th 2005 at 6:15PM

Where New Age meet high-end is the Cosmopolitan Hotel in Toronto which had its official opening today. The hotel features details such as natural gemstone fountains en suite, 32" plasma screen TVs, a custom meditation channel, air purifiers and balconies to facilitate the flow of oxygen and energy in order to create a "lifestyle-centered property." The all-suite Cosmopolitan also features new "Gemstone Essence" Shizen Amenities. The line includes eight products such as shampoo, bath gel and foot scrub, which represent the eight chakras and capture the energy generated by the semi-precious stones used in the ingredients. Instead of a concierge there is a Lifestyle mManager who helps arrange for a unique experience. The hotel uses chauffeured hybrid vehicles instead of limos. Each suite in the hotel has a full kitchen and there are two penthouses on the 27th floor with rooftop Jacuzzis. On your pillow at night, instead of a mint, you get a gemstone. The Cosmopolitan also has an Asian tapas restaurant, Doku 15, and the Shizen Spa but neither of these open until August which probably explains the introductory price of around $120 per night.

Filed under: Luxury Travel & Hotels

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Emily Fincher Dec 18th 2005 6:02PM

I stayed at the Cosmopolitan Hotel while in Toronto for the film festival. In short, it is simply the worst hotel at which I've ever been a guest.
The suite was tiny, the bed (for two adults) only full-sized, the linens, uncomfortable and crunchy. There was no bathtub, only a shower with not-hot-enough water and no pressure. Even the toilet tissue was cheap and rough. There was no storage for our clothing and toiletries, but plenty of cabinet space for pots and pans in the kitchenette (???).
But, most disappointing of all, the service was atrocious. On the few occasions when I asked for anything (ice, my bags brought up) I not only waited for 40-60 minutes, but was told how the staff "had a lot on their plate" as a reason for the unacceptable delay.
There is no food service in this hotel. None. The "fitness center" is a tiny room with one treadmill, one eliptical trainer, one recumbent bike and a few weights. There is faulty AC in the already close space. Awful.
Nothing works propertly. It wasn't unusual to wait for an elevator, while it bounced from lower floors to upper floors, never returning to the lobby or the floor from which we called. The cable went out one day and when I called to find out how long it would take to fix, I was informed that the outtage "was much more inconvenient for the staff" than it was for me.
When my tiny bottles of Bulgari shampoo and conditioner ran out, I was told that they were one to a customer, and given Neutrogena in their stead. Nice.
We paid over 300 a night for this.
Just thought you'd like to know.